In a user experience design process, we walk together with you in the shoes of your customers and experience your service as they do. We redefine your service where necessary so that the experience exceeds all expectations.
We let the various departments look with the eyes of the customer. As a result, we increase the involvement with those customers and the internal involvement and coherence across the departments and functions.
With design thinking we introduce solution-oriented thinking in your organization. We learn your team how to deal with uncertainties and unknowns, to come up with creative solutions in an iterative way.
In four phases: frame, ideate, design and launch, we guide you through the customer-oriented, co-creative service design process, from first idea to launching an innovative service. A service developed by your customers.